Resident Services Coordinator – Silver

About the role

The Resident Services Coordinator – Silver provides front‑line customer service to prospective tenants, current residents, and property staff while supporting the planning and execution of community activities that enhance the living experience.

Key responsibilities

• Deliver prompt, courteous assistance to prospective and existing tenants via phone, email, and in‑person interactions.
• Collaborate with property staff to organize resident events and activities.
• Maintain accurate resident records and process inquiries using property management software.
• Promote a high‑quality living environment by addressing resident concerns and ensuring timely resolution.
• Support leasing and retention efforts through effective communication and follow‑up.

Required profile

• 1–2 years of experience in resident services, property management, or a related customer‑facing role.
• Proven ability to manage multiple priorities in a fast‑paced environment.
• Strong organizational and resource‑management skills.
• Eligibility for incentive‑based bonuses.

Required skills

• Yardi
• Funnel
• CRM systems

What we offer

• Full‑time schedule, Monday‑Friday 9 am‑6 pm.
• Eligibility for incentive‑based bonuses.
• Opportunity to work in a stabilized, mid‑rise property with 268 units.