Residence Life Coordinator

About the role

Hofstra University, a private university in Hempstead, New York, is hiring a full-time Residence Life Coordinator (position 896364) within the Residential Life division, reporting to the Senior Associate Director of the Office of Residence Life. The coordinator keeps housing processes running smoothly as students use the online system to secure, change and cancel housing, delivers customer service to students and staff in line with university policy, and oversees the content of residence life materials. The role works some nights and weekends to support campus events.

Key responsibilities

• Maintain dashboards in the StarRez housing database to reconcile data across university software.
• Review billing for accuracy on housing and dining charges.
• Keep the Residence Life website up to date and manage housing-related communications.
• Oversee the annual housing selection process and weekly building occupancy and swipe reports.
• Update the Dining Dollars contract and act as backup for dining dollar plan reviews on student accounts.
• Create reports from StarRez and Banner for Residence Life leadership and other campus partners.
• Train staff on StarRez and maintain process narratives, including the living agreement for on-campus students.
• Help collect and analyse housing data, maintain housing exception codes and liaise with Athletics, Student Access Services and Student Financial Services.

Required profile

• Bachelor's degree required.
• 2-3 years of experience in residence life or housing operations with a proven record of managing housing assignments.
• Preferred: Master's degree in Higher Education or a related field.
• Preferred: experience with website content management and electronic communication tools.

Required skills

• Strong working knowledge of StarRez and Ellucian Banner or similar platforms.
• Strong experience with Microsoft applications.
• Attention to detail, ability to manage complex processes and to troubleshoot housing software issues.

What we offer

• Starting salary of $64,350.
• Paid time off and paid holidays.
• Tuition remission for employees and eligible dependents.
• A retirement plan with university contributions.