Remote Customer Service Specialist – Hotel Bookings

About the role

We are seeking a Remote Customer Service Specialist to handle hotel reservations for our leisure travel clients. The role involves assisting customers online, providing personalized hotel recommendations, and ensuring smooth post‑booking support.

Key responsibilities

• Assist clients in booking hotel accommodations that match their needs, budget, and travel goals.
• Provide timely support via email, phone, and messaging platforms.
• Offer personalized hotel recommendations using available tools and client preferences.
• Confirm booking details and maintain accurate client itineraries.
• Handle changes, cancellations, and special requests efficiently.
• Build positive client relationships through excellent service and follow‑through.
• Stay informed on hotel brands, loyalty programs, promotions, and destination updates.

Required profile

• Previous experience in customer service, hospitality, or travel booking (preferred).
• Strong written and verbal communication skills.
• Detail‑oriented with ability to manage multiple bookings simultaneously.
• Comfortable working remotely using digital communication and booking platforms.
• Friendly, proactive, and solution‑focused mindset.
• Passion for travel and helping others plan great experiences.
• Must be at least 18 years old with a computer and stable internet connection.

Required skills

What we offer

• Flexible remote work environment with adaptable scheduling.
• Travel training and professional development resources.
• Access to exclusive hotel deals and planning tools.
• Supportive team culture with growth opportunities.
• Performance‑based incentives and travel perks.