Remodeling Service Manager

About the role

The Remodeling Service Manager will handle customer inquiries, diagnose service issues, and coordinate service operations for window, door, bath, shower remodels and cabinet refacing projects.

Key responsibilities

• Take calls from customers to diagnose service issues on replacement windows & doors, bath & shower remodels, or cabinet refacing projects.
• Create detailed service tickets and parts lists, order and track parts, and maintain reports.
• Schedule servicing appointments and communicate with Field Managers and Service Technicians for follow‑up.
• Keep employees updated on product issues and ensure accurate documentation.

Required profile

• Previous remodeling, construction or carpentry experience.
• Experience working with customers to solve problems.
• Excellent communication skills.
• Ability to multi‑task in a fast‑paced environment.
• Basic computer skills.

Required skills

• Basic computer skills.

What we offer

• Competitive salary of $55,000‑$60,000 per year.
• Comprehensive medical, dental, and vision benefits.
• Consistent schedules and professional growth opportunities.
• Respectful, forward‑thinking work culture.