Receptionist & Intake Coordinator

About the role

The Receptionist & Intake Coordinator serves as the first point of contact for visitors and clients at New Friends New Life, a nonprofit supporting trafficked and sexually exploited women, teens, and children. This role blends front‑desk duties with client intake, ensuring a welcoming, trauma‑informed environment.

Key responsibilities

• Greet visitors, answer all incoming calls, and manage the reception area during business hours.
• Conduct phone intake interviews to assess eligibility for programs and schedule initial appointments with case managers.
• Provide information, answer questions, and assist clients regarding services and program details.
• Monitor security camera system and control secure door entry for clients and guests.
• Handle mail and packages, order and maintain office supplies, and keep the front office, workroom, and kitchen organized.
• Report building maintenance issues and coordinate with the landlord.
• Offer administrative support to all departments and assist the Development team with donation drop‑offs and volunteer activities.
• Perform additional tasks as directed by the Chief Programs Officer.

Required profile

• Bachelor’s degree strongly preferred; a degree in Social Work or a related field is a plus.
• Exceptional interpersonal skills with a warm, non‑judgmental, customer‑service orientation.
• High level of maturity, professional telephone etiquette, and ability to exercise discretion and independent judgment.
• Commitment to a trauma‑informed approach in all client interactions.

Required skills