Product Expert – Veeva CRM

About the role

Veeva Systems is seeking a Product Expert for its Veeva CRM solution. You will act as the voice of the customer, influencing product roadmap and helping customers succeed with the platform.

Key responsibilities

• Be the product evangelist and provide subject matter expertise for Veeva CRM.
• Stay up to date with the latest features, capabilities, and roadmap direction.
• Share product information and best practices, educating customers through meetings and online communities.
• Engage with customer stakeholders to share product vision and roadmap.
• Collect, analyze, and prioritize customer feedback and product gaps for release planning.
• Collaborate with the product team to create release notes, feature education, demo recordings, and community meetings.
• Support Services, Strategy, Sales & Product Support teams.

Required profile

• 3+ years experience administering or implementing Veeva CRM.
• Ability to communicate technical requirements to business and technical audiences.
• Experience interacting with customers and internal teams, both in‑person and remote.
• Strong analytical and communication skills, including written, verbal, and presentation.
• Self‑directed team player with a positive attitude.
• Willingness to travel up to 10%.

Required skills

• Veeva CRM
• Video editing software (nice to have)

What we offer

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company‑paid holidays.
• Retirement programs.
• 1% charitable giving program.
• Base salary $55,000 – $225,000 plus potential bonus and stock.