Procure-to-Pay Software Support Specialist

About the role

The Procure-to-Pay Software Support Specialist provides day‑to‑day configuration, administration and troubleshooting for Greystar’s P2P platforms, covering purchasing, invoicing and payment processing. The role ensures data integrity across systems and collaborates with finance, IT and operations to maintain compliant, efficient processes.

Key responsibilities

• Configure and maintain P2P technology platforms, including vendor marketplace, invoice and payment processing functionality, while delivering training to users.
• Manage the Help Desk queue, respond to tickets and emails within SLA, and coordinate with Finance, Accounts Payable, IT and operations on system changes.
• Produce financial and administrative reports, participate in process‑improvement initiatives, and maintain relationships with technology partners.

Required profile

• College degree in a related field or equivalent experience.
• Prior experience with procurement systems or P2P technology is preferred but not required.
• Strong written and verbal communication skills and basic mathematical ability for financial record keeping.

Required skills

• Attention to detail and ability to follow through on system support tasks.
• Comfort managing a Help Desk queue and resolving routine technical tickets within SLA.
• Effective communication with technical and cross‑functional stakeholders.