Principal Enterprise Systems Engineer

About the role

The Principal Enterprise Systems Engineer defines, operationalizes and scales Enterprise Release Management across AT&T Technology Services. The role sets up a consistent framework giving leaders visibility into release readiness, dependencies, risks, customer impact and improvement opportunities across large, cross-functional programs, applications and infrastructure. It works across delivery, architecture, infrastructure, reliability, security, change management and platform teams, while preserving program and application-team ownership of release execution.

Key responsibilities

• Define and evolve the Enterprise Release Management strategy, operating model, roadmap and adoption approach.
• Scale standardized release-management playbooks, readiness criteria, deployment guidance and governance.
• Lead onboarding of strategic programs and establish accountability across release, program, delivery, application, infrastructure and Change Management teams.
• Build and govern an enterprise release scorecard and release data models, validated with Jira Align, Jira Cloud, ServiceNow and analytics platforms.
• Create enterprise visibility into release scope, schedules, readiness, dependencies, risks and customer impact, and strengthen dependency identification and escalation.
• Lead portfolio-wide change-risk and resiliency capabilities, including application risk scoring and change-request completeness review.
• Partner with Infrastructure Engineering to scale enterprise patching and with architecture, DevOps, ITSM, data and platform teams to integrate tools such as GitHub/GitHub Actions, JFrog, LeanIX and observability platforms.
• Define responsible AI use cases for release validation and risk assessment, with human-in-the-loop controls and auditability.
• Facilitate executive governance forums, mentor release-management professionals and drive continuous improvement.

Required profile

• 10+ years of experience in enterprise release management, program release management, technology transformation, software engineering, DevOps, IT service management or delivery governance.
• Demonstrated experience designing or scaling an enterprise operating model, governance framework or technology-management capability.
• Experience leading complex, cross-organizational transformation in a matrixed enterprise.
• Ability to move between executive strategy and hands-on execution, including data analysis and metric validation.

Required skills

• Expert knowledge of Agile, SAFe, Waterfall and Hybrid delivery, with strong DevOps and CI/CD experience.
• Hands-on experience with Jira Align, Jira Cloud, Jira Service Management, GitHub/GitHub Actions, ServiceNow and related toolchains.
• Strong understanding of release readiness, dependency management, risk assessment, change controls, progressive delivery, rollback planning, observability and incident analysis.
• Experience defining KPIs, scorecards and executive dashboards with Power BI.
• Working knowledge of AI-enabled analytics, generative AI, prompt engineering and workflow automation.