Practice Director - Administrative & Customer Support

About the role

Robert Half is hiring a Practice Director for its administrative and customer support staffing practice in Raleigh, NC. The Practice Director maintains above-average performance metrics, leads the staffing professionals they supervise, takes part in recruiting new hires and communicates effectively across the organization.

Key responsibilities

• Drive revenue-generating activities and practice group performance, and meet productivity standards for the individual and the staff.
• Manage time, plan and multi-task, make quality decisions and reach target performance metrics.
• Attract and source talent, train, develop and retain staff, and achieve pricing goals.
• Recognize and act on business trends quickly, and build customer retention and expansion strategies.
• Communicate clearly, promote collaboration, motivate and lead by example, and resolve issues with internal staff, clients and candidates.
• Lead with character, build trust and respect, and foster an inclusive, positive team culture.

Required profile

• 1+ years of talent solutions and/or management experience, or equivalent.
• Proven performance in a Talent Manager role.
• Demonstrated success in business generation and business development.
• Bachelor's degree or equivalent, preferred.

Required skills

• Excellent communication, presentation and problem-solving skills.
• Proficiency in MS Office, databases and other technology systems.

What we offer

• Base salary and bonus pay for talent professional positions.
• Group health, vision and dental insurance, and flexible and health savings accounts.
• Life and accident insurance, adoption, surrogacy and fertility assistance, and up to 6 weeks of paid parental leave.
• Paid time off and up to 11 paid holidays, with Choice Time Off earned based on years of service.
• 401(k) or deferred compensation plan with a 100% employer match on the first 3% of contributions.