Platform Success Manager

About the role

Sequoia is seeking a Platform Success Manager to serve as the primary guide for clients on its benefits, systems, and HRIS solutions. Based in Tempe, AZ (with hiring also in NYC), you will help clients maximize the value of Sequoia’s Compensation Operating System and ensure smooth platform adoption.

Key responsibilities

• Act as the day‑to‑day point of contact for clients, advising on benefits, systems, and HRIS topics.
• Educate clients on Sequoia’s programs and tools to drive adoption of the Compensation Operating System.
• Provide consulting, training, and project‑management support to ensure client success and engagement.
• Identify and resolve issues proactively to deliver an exceptional client experience.
• Collaborate with internal teams in a fast‑paced, results‑driven environment.

Required profile

• Bachelor’s degree with 3+ years of experience in SaaS, client services, or benefits/compensation platforms.
• Proven project‑management skills and experience driving adoption and implementation.
• Background in startup or high‑growth environments with the ability to scale.
• Strong communication skills across HR, CEO, and CFO stakeholders.
• Detail‑oriented, solutions‑focused, and able to meet tight deadlines.

What we offer

• Competitive base salary.
• Performance‑based bonus programs.
• Comprehensive benefits package.