Pharmacy Tech Support / Call Center Rep (11a-8p ET)

About the role

IQVIA is looking for a 100% remote, contract Pharmacy Support Call Center Representative to provide payment assistance solutions such as co-pay cards or vouchers. The representative is the primary call center contact for patients, pharmacies and medical professionals using an Opus Health program, handling requests such as card activation, program eligibility, benefit explanations and troubleshooting of submission rejections. The role is managed by an external agency and may be converted to a full-time IQVIA position.

Key responsibilities

• Provide initial support for customer requests by telephone, email, fax or other available means
• Assess the user's issue quickly and give first-level support for problem resolution
• Document details of the resolution and escalate unresolved issues promptly to the appropriate area
• Identify operational challenges and suggest recommendations to management when needed

Required profile

• High school diploma or equivalent
• Pharmacy technician experience required
• HIPAA certification
• Call center experience required (3+ years preferred)
• Ability to work 40 hours per week on shifts such as 8am-5pm, 9am-6pm, 10am-7pm or 11am-8pm ET
• Bilingual English/Spanish is a plus; medical claim processing experience is a plus

What we offer

• Potential base pay of $18.00 per hour, which may vary with qualifications, location and schedule
• Opportunity to convert to a full-time IQVIA employee