Patient Scheduler 2 – Full-time Remote

About the role

The University of Miami/UHealth is seeking a full‑time, remote Patient Scheduler 2. The Scheduler delivers exceptional customer service by communicating with patients over the phone and coordinating diagnostic therapy and other procedures.

Key responsibilities

• Schedule complex treatments and CTU appointments across multiple UHealth locations.
• Provide exceptional customer service by answering inbound calls and contacting patients to confirm treatment times.
• Obtain and verify demographic and insurance information and ensure accuracy of scheduling data.
• Coordinate with referring physicians, radiologists, technologists and other staff to guarantee smooth procedure flow.
• Notify appropriate parties of required labs, pre‑medication, allergies or implant information.

Required profile

• High School diploma or equivalent.
• Minimum two years of relevant scheduling or customer‑service experience.

Required skills

• Proficiency with scheduling software and multiple computer applications.
• Ability to manage high call volumes and use complex medical terminology.

What we offer

• Competitive salary.
• Comprehensive benefits package including medical, dental and tuition remission.