Outbound / Inbound Customer Care Expert

About the role

Join SALT, a fast‑growing home‑services company in Austin, TX, as an Outbound / Inbound Customer Care Expert. You will be the primary point of contact for customers, helping them choose the right home‑service solutions and ensuring a smooth, white‑glove experience.

Key responsibilities

• Handle a high volume of inbound calls, addressing service requests and appointment overflow with professionalism.
• Make outbound calls to follow up on leads, schedule appointments, and promote SALT services.
• Provide on‑call support as needed, ensuring coverage during peak times.
• Resolve customer issues promptly while maintaining SALT’s values and standards.
• Collaborate with team members to meet performance metrics and deliver consistent service quality.

Required profile

• High school diploma or equivalent; additional customer‑service training is a plus.
• Minimum age of 18 years.
• Strong communication and problem‑solving abilities.
• Previous experience in home‑service customer care preferred.
• Willingness to complete drug screening and background check.

What we offer

• Competitive annual salary ranging from $39,520 to $50,000.
• Performance‑based incentives and career advancement opportunities.
• Comprehensive health, dental, life insurance, and retirement plans.
• Paid holidays, vacation time, and remote work on weekends after training.
• Family‑owned culture with mentorship, training programs, and employee discounts.