Outbound / Inbound Customer Care Expert
salt-home-services · Austin
Job description
About the role
Join SALT, a fast‑growing home‑services company in Austin, TX, as an Outbound / Inbound Customer Care Expert. You will be the primary point of contact for customers, helping them choose the right home‑service solutions and ensuring a smooth, white‑glove experience.
Key responsibilities
- Handle a high volume of inbound calls, addressing service requests and appointment overflow with professionalism.
- Make outbound calls to follow up on leads, schedule appointments, and promote SALT services.
- Provide on‑call support as needed, ensuring coverage during peak times.
- Resolve customer issues promptly while maintaining SALT’s values and standards.
- Collaborate with team members to meet performance metrics and deliver consistent service quality.
Required profile
- High school diploma or equivalent; additional customer‑service training is a plus.
- Minimum age of 18 years.
- Strong communication and problem‑solving abilities.
- Previous experience in home‑service customer care preferred.
- Willingness to complete drug screening and background check.
What we offer
- Competitive annual salary ranging from $39,520 to $50,000.
- Performance‑based incentives and career advancement opportunities.
- Comprehensive health, dental, life insurance, and retirement plans.
- Paid holidays, vacation time, and remote work on weekends after training.
- Family‑owned culture with mentorship, training programs, and employee discounts.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in the United States.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 23 hours ago
Expires 1 month from now
4 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
salt-home-services
Austin
Related job offers
-
Customer Support Team Lead
Property Leads Austin -
Customer Service Representative
2 At Group Austin -
Product Support Specialist
fyxer Austin -
Bilingual Representative (English – Spanish Speaker)
smdigital -
Chef d'Équipe Support Client – Dealership Freightliner (Pompano Beach, FL)
Daniel Gallego-Munera POMPANO BEACH