Operations Coordinator, Routing & Dispatch

About the role

The Operations Coordinator, Routing & Dispatch supports daily routing, dispatch, and delivery activities for a specific profit center. Based in our Charlotte office, you will work closely with motor carriers, client teams, and internal departments to ensure smooth final‑mile deliveries.

Key responsibilities

• Monitor morning load‑out, check‑in, and delivery activity to meet client quality and production standards.
• Evaluate motor carrier performance, manage compliance, and provide feedback to location management.
• Use client‑specific routing software to track routes, process reschedules, and handle returns via the client portal.
• Communicate delivery windows to customers and act as the escalation point for client issues.
• Maintain professional relationships with peers, carriers, and client personnel.
• Safely move inventory using material handling equipment when required.
• Perform additional duties as assigned based on client needs.

Required profile

• High School Diploma/GED or equivalent.
• Strong leadership potential and exceptional communication skills.
• Ability to work effectively in an office or warehouse environment.
• Proactive problem‑solving attitude with a focus on customer service.

Required skills

• Proficiency with client‑specific routing software.
• Experience operating material handling equipment.