Operations Assistant – Urgent Accommodation Vouchers

About the role

The Operations Assistant supports the Program Director and team in daily tasks of the Compass Urgent Accommodation Voucher program, providing administrative, client‑facing, and logistical support to families in crisis.

Key responsibilities

• Manage main phone lines, voicemails, client check‑ins, schedule appointments and refer ineligible callers.
• Track intakes, services and interventions in databases, performing quality‑improvement checks for funder compliance.
• Deliver packages to hotels, pack food bags, manage supply orders and organize incoming deliveries.
• Liaise with hotel partners on maintenance, disseminate client room materials and coordinate staff transportation via Lyft.
• Maintain the master program calendar, record meeting minutes, assist with resource research and provide general team support.

Required profile

• Impeccable attention to detail and strong written and verbal communication skills.
• Excellent organizational, multitasking and problem‑solving abilities; reliable, punctual and team‑oriented.
• Ability to work independently, proactively and adapt to changing processes.
• Proficient computer skills and ability to maintain strict confidentiality.
• Physical ability to lift up to 30 pounds and demonstrated commitment to diversity, equity, inclusion and belonging.

What we offer

• Hourly wage $29–$31 for a 37.5‑hour week, non‑exempt.
• Paid time off: 4 weeks vacation first year, 5 weeks second year, plus holidays, sick time and family leave.
• Fully covered health, dental and vision insurance for employees and dependents, plus long‑term disability and life insurance.
• Retirement contribution of 5 % after one year, vesting over years 2‑6.
• Membership in OPEIU/Local 29 union.