Membership Services Advocate

About the role

The Membership Services Advocate builds meaningful connections with members through proactive outreach and responsive support. You will educate members, address their concerns, and deliver personalized assistance to help them maximize the value of their benefits while ensuring a smooth, positive experience.

Key responsibilities

• Conduct proactive outbound engagement activities such as welcome calls, onboarding, education and outreach campaigns.
• Educate members on plan benefits, coverage details and required actions using approved scripts and resources.
• Anticipate and address common questions about Medicare enrollment, plan transitions and onboarding.
• Provide a compassionate, consultative experience that reduces confusion, boosts satisfaction and supports smooth plan transitions.
• Identify member needs during outreach, offer accurate guidance and resolution, and escalate issues when necessary.
• Respond to inbound member inquiries generated by engagement activities, delivering education, issue resolution and exceptional service.
• Accurately document all interactions and outreach activities in the required systems while meeting quality, compliance and productivity standards.
• Complete specialized training and demonstrate proficiency in member‑engagement workflows, Medicare knowledge and campaign processes.

Required profile

• High school diploma or equivalent (required).
• Associate degree preferred, especially in a healthcare‑related field.
• Minimum one year of experience in a high‑volume customer‑service contact‑center environment, preferably in healthcare, insurance, financial services, government programs or other regulated industries.
• Experience serving or supporting senior citizens is a plus.
• Above‑average computer proficiency.

Required skills

What we offer

• On‑site work in Orlando, FL.
• Temporary (fixed‑term) employment.
• Competitive hourly wage of $17.