Call Center Representative

About the role

Join Bags, a leading mobility and luggage service provider, as a Call Center Representative. You will be the first point of contact for airline passengers and subcontractors, handling a high volume of inbound calls with professionalism and empathy.

Key responsibilities

• Answer and manage phone calls, emails, and other support channels from customers across the United States.
• Document caller information, issue details, troubleshooting steps, and resolutions in the ticketing system.
• Utilize knowledge bases, FAQs, and peer resources to resolve inquiries efficiently.
• Create and track service requests, ensuring timely follow‑up and escalation when needed.
• Monitor and manage order statuses and related communications.

Required profile

• Self‑motivated with strong organizational abilities.
• Excellent verbal communication and active listening skills.
• Ability to follow instructions and complete tasks promptly.
• Team‑oriented attitude thriving in a fast‑paced environment.

Required skills

What we offer

• Hands‑on training, ongoing support, and clear career progression.
• Opportunity to work within a large, innovative company serving millions of travelers.