Marketplace Operations Associate

About the role

EdgeEdge is an AI-native healthcare staffing company connecting global talent with opportunities across the U.S. healthcare ecosystem. The Marketplace Operations Associate supports the Marketplace Operations Lead in keeping the talent marketplace running efficiently, owning assigned Return to Marketplace (RTM) cases from intake through readiness, maintaining accurate talent data and trackers, managing referral and compensation tracking, and supporting reporting and training. The role works closely with Relationship Managers and internal teams so that cases move within defined SLAs.

Key responsibilities

• Manage RTM cases end-to-end within SLAs, review RM submissions, schedule intake meetings, prepare case summaries and act as the main point of contact for returning talent until they are interview-ready.
• Review the RTM queue daily, monitor interview outcomes and conversion, and escalate cases needing extra review.
• Own JIRA tickets raised by or on behalf of talent, prioritizing and resolving them within SLAs and removing blockers.
• Maintain accurate talent profiles in Salesforce, check for duplicates and conflicts, and update records and trackers the same business day after interactions.
• Own the monthly referral tracker, verify eligibility, calculate payouts and track salary disbursements; flag discrepancies and missing approvals.
• Refresh Salesforce and Power BI dashboards, monitor trends and escalate reporting discrepancies and SLA risks.
• Support training for returning talent, stay current on eligibility and compensation rules, tag termination reasons, and contribute to documentation and process improvements.

Required profile

• 1-3 years of experience in operations, HR operations, recruiting operations, talent management, customer operations or a similar coordination-heavy role.
• Strong organization, attention to detail and comfort with spreadsheets and structured data.
• Good written and verbal communication, proactive follow-up, and ability to work in a fast-paced environment with defined SLAs.
• Nice to have: experience with Salesforce, JIRA, Power BI, healthcare staffing, referral or payroll trackers, and process documentation.