Manager Quality Assurance

About the role

The Home Depot is hiring a Manager Quality Assurance for its Store Support Center. The position suits engineers focused on mechanical, electrical or manufacturing engineering, and does not cover IT, system engineering or software projects. It develops and manages customer-focused, data-driven, risk-based process controls in one of the engineering disciplines supporting manufacturing excellence: product (electrical, mechanical, material science), manufacturing, packaging or industrial.

Key responsibilities

• Manage Standard Operating Procedures, reporting, metrics and audit controls to manage suppliers, factories and products to quality, cost, service and risk goals, using quantitative and qualitative analysis of people, processes and data.
• Develop and manage the responsibilities of service providers, foreign sourcing offices and internal resources, including assessing, testing and inspecting factories and products against performance standards.
• Identify and implement best practices based on industry knowledge, and define technical requirements for factory and product specifications.
• Review and resolve issues with suppliers, factories, service providers, merchandising, store operations, distribution, safety, customers and other supply chain components.
• Deliver training internally and externally, tailored to the audience's needs.
• Manage the business area or engineering discipline to metrics and reporting on quality, service, cost and risk, and coach and train associates.
• Typically reports to the Director, Quality Assurance and supervises direct reports, including planning, monitoring and reviewing their work.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• Preferred: Bachelor's degree in engineering, management, operations or business; international operations experience with foreign language skills; personnel management experience in a manufacturing or engineering environment; ability to travel internationally.
• Preferred: 6 years of work experience.
• Typical working conditions involve occasional exposure to temperature extremes, moving machinery, loud noise and fumes, and occasional lifting of light articles.

Required skills

• Engineering standards development, review and enforcement (minimum 5 years of experience).
• Manufacturing, operations, quality assurance and quality control (minimum 2 years of management experience).
• Personnel management (minimum 2 years of experience).
• Continuous improvement programs such as Six Sigma or Lean Manufacturing.
• Cross-functional, multi-project management (minimum 5 years of experience).
• Analysis and statistics (minimum 3 years of experience).