Manager, Product Operations & Customer Success

About the role

Mastercard is seeking a Manager to lead Product Operations and Customer Success for its Move platform. The role will act as the primary liaison between Mastercard Send customers and internal teams, ensuring smooth onboarding, implementation, and ongoing operations.

Key responsibilities

• Serve as the operational point of contact for acquirers and resellers, guiding them through submission requirements and program enablement.
• Coordinate cross‑functional activities to remove operational roadblocks and deliver seamless customer enrollment.
• Review customer program proposals, verify alignment with use cases, processing rules, and onboarding criteria.
• Partner with product, compliance, legal, risk, and regional teams to resolve questions and support approval decisions.
• Monitor request progress, communicate status and risks, and escalate issues that could delay enablement.
• Manage incident communications, impact assessments, and status updates for key stakeholders.
• Identify recurring operational issues and drive process improvements.

Required profile

• Relevant experience in product operations, customer onboarding, implementation management, or related fields.
• Proven ability to manage customer or partner relationships and coordinate work across multiple internal stakeholders.
• Familiarity with money movement, push payments, disbursements, remittances, or card‑network operations.

Required skills

• Proficiency with spreadsheets and reporting tools.
• Experience working with databases, dashboards, and operational tracking systems.
• Ability to use workflow tools for project coordination.

What we offer

• Competitive base salary with potential annual bonus or commissions.
• Comprehensive insurance coverage including medical, dental, vision, life, and disability.
• Generous paid leave policies (parental, bereavement, sick, vacation).
• 401(k) plan with a best‑in‑class company match.
• Fitness reimbursement or on‑site fitness facilities.
• Eligibility for tuition reimbursement and other employee development programs.