Manager, Partner Success

About the role

Mastercard is seeking a Manager, Partner Success to lead a portfolio of strategic B2B partners that use Mastercard Open Banking solutions. The role focuses on onboarding, relationship management, and driving revenue growth through expansions and strategic initiatives.

Key responsibilities

• Monitor partner performance, product adoption, usage, satisfaction, service levels and revenue outcomes, identifying risks and opportunities.
• Establish governance cadence with executive‑ready quarterly business reviews, performance reporting and escalation management.
• Serve as primary relationship lead for strategic B2B partners, ensuring smooth transition from Business Development to ongoing management.
• Collaborate with Marketing to develop collateral, events and thought leadership that strengthen partner engagement.
• Develop and execute joint growth plans to expand relationships, increase product adoption and drive volume and revenue.
• Represent partner voice internally, translating feedback into actionable recommendations for product and service improvements.

Required profile

• Experience in partner success, product management, consulting or related roles with measurable outcomes.
• Proven track record improving retention, increasing adoption and identifying growth opportunities with channel partners.
• Collaborative, proactive leader with strong communication and storytelling abilities.
• Strong data fluency and ability to use analytics and AI‑driven insights to inform performance and strategy.
• Customer‑centric mindset focused on scalable, innovative solutions.
• Ability to influence and collaborate across product, sales, marketing and customer success in a matrixed environment.