Head of Account Management (US)

About the role

Aikido Security is looking for its first Head of Account Management for the United States. You will own the transformation of the post‑sales motion from reactive renewals to proactive retention and expansion, building the function from the ground up.

Key responsibilities

• Own the Account Management function across all customer segments.
• Define account segmentation, portfolio size, and operating cadence.
• Run renewal and expansion forecasting and lead deal reviews.
• Build and maintain renewal and expansion playbooks.
• Coach Account Managers through call shadowing and feedback.
• Own retention, churn, and expansion metrics and reporting.

Required profile

• Senior professional with experience leading Account Management or Customer Success teams.
• Strong commercial mindset with ownership of renewals and expansion.
• Background in B2B SaaS, preferably with technical or developer‑focused products.
• Comfortable building structure and processes from scratch.
• Hands‑on coach with clear communication skills.
• Fluent English and based in Chicago.

Required skills

What we offer

• Short decision lines and high ownership.
• Opportunity to shape high‑impact projects and ship fast.
• Top‑tier tech compensation and equity.
• High trust environment with strong values and zero corporate bureaucracy.
• Flexible working hours.
• Open, informal atmosphere that lives by its values.