Manager Operations Process (Product Availability & Selling)

About the role

The Home Depot is hiring a Manager Operations Process (Product Availability & Selling) for its Store Support Center. The manager leads a team that gives frontline support to stores while delivering on-shelf availability tools and devices that create enterprise value and improve the associate and customer experience. The role owns the strategy, delivery and continuous improvement of in-aisle tools and store devices that affect availability, selling and productivity, partnering with Store Operations, field leadership, engineering and technology teams.

Key responsibilities

• Analyze the root causes of problems and communicate the right course of action to the team and the resolution to the field.
• Develop and implement changes that improve store operations processes and add value to the stores' bottom line.
• Manage core store operations projects and process improvements, including day-to-day processes, work plans, issues and roadblocks.
• Respond proactively to unanticipated store needs and manage action steps for strategic projects and process improvements.
• Build strong partnerships with the field and stores, and prepare and deliver high-level insights and recommendations based on industry, business, competitive and consumer data.
• Provide guidance and training, assist in turning data findings into recommendations, and maintain knowledge of store operations processes.
• Select, terminate, appraise and develop the support team of 2-5 Business Analysts, and assign and review their work.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• Preferred: Bachelor's degree in business, operations management, supply chain or a related field.
• Preferred: 5 years of retail experience or process management in a related area.
• Travel of less than 10% overnight; mostly sitting work with occasional lifting of light items, in an indoor setting.

Required skills

• Strong business, functional and store knowledge for the area of responsibility.
• Strong operations, retail and/or field experience.
• Good partnership and communication with the field and stores.
• Strategic thinking and quantitative skills such as statistics and data analysis.