Manager, Facilities Operations & Maintenance

About the role

The Manager, Facilities Operations & Maintenance leads the Facilities Management O&M function for the Federal Reserve Bank across the 8th District. Reporting to the AVP of Facilities Management, this role oversees building maintenance, plant engineering, housekeeping, lease management and the coordination of outsourced service providers.

Key responsibilities

• Provide district‑wide leadership for maintenance, engineering, painting, housekeeping and environmental operations, ensuring consistent policy adherence.
• Manage contracts for janitorial, BMS, HVAC, landscaping, snow removal, window washing, pest control and other services, reviewing pricing and monitoring quality.
• Collaborate with district managers, system managers and administrators to monitor customer satisfaction and develop corrective action plans.
• Develop, monitor and prioritize the operating budget; support annual expense, capital planning and long‑term forecasting.
• Set team and individual goals, direct daily work, hire staff, conduct performance evaluations and oversee contractor performance.
• Promote a “safety first” culture, ensuring compliance with OSHA standards and related regulations.
• Administer the Integrated Workplace Management System (IWMS), using data insights to drive continuous improvement.
• Conduct regular real‑estate inspections, follow up on maintenance work and ensure regulatory compliance is documented.

Required profile

• Bachelor’s degree required; Mechanical, Electrical Engineering, Operations/Business Management or related field preferred.
• Minimum five years of experience in facilities operations, maintenance or a closely related discipline.
• Strong understanding of budgeting processes and accounting practices.
• Demonstrated leadership ability to set a positive tone, gain respect and coach staff.
• Excellent written and oral communication skills.

Required skills

• Integrated Workplace Management System (IWMS)
• Building Management System (BMS)
• HVAC maintenance