Manager, Customer Success – Cyber

About the role

Anthropic is looking for a Manager, Customer Success – Cyber to lead a team of Customer Success Managers focused on cybersecurity accounts that use Anthropic’s AI products such as Claude, Claude Code and the API. You will coach a group of 5‑10 CSMs, oversee high‑impact engagements, and shape scalable processes that drive adoption, expansion and customer satisfaction across enterprise customers.

Key responsibilities

• Directly manage and develop a team of 5‑10 CSMs covering strategic cybersecurity accounts across all Anthropic products.
• Coach team members on change management, adoption strategies, value realization and expansion methodologies.
• Provide cybersecurity subject‑matter expertise, guiding engagements with CISOs, CTOs and principal engineers.
• Drive core CS metrics such as expansion, health scores, NRR and CSAT.
• Participate in strategic customer engagements and escalations, presenting to C‑level stakeholders.
• Build and refine scalable CS processes, success‑planning frameworks, QBR templates and expansion playbooks.
• Partner with Sales, Product, Engineering and Marketing to align account strategies and advocate for customer needs.
• Lead hiring, onboarding and training initiatives as the CS organization scales.

Required profile

• 7+ years of experience in customer success, account management or related customer‑facing roles, with at least 2 years of front‑line management.
• Proven track record building and leading CS teams in SaaS, API or AI/ML companies.
• Deep cybersecurity experience, with fluency in security operations, detection and response, identity, cloud or data protection.
• Experience managing enterprise‑scale portfolios ($1M‑$100M+ contracts) and driving both consumption‑based and seat‑based business models.
• Strong executive presence, business acumen and ability to articulate ROI and value to senior leaders.

Required skills

• AI/ML product knowledge
• API integration expertise
• Cloud security concepts
• Cybersecurity domain expertise