Lead Financial Counselor

About the role

Aoncology is hiring a Lead Financial Counselor for its Mid America Cancer Care Centers. The Financial Counselor acts as the liaison between patients and the practice, coordinating payments, assisting patients, monitoring balances and keeping insurance benefits current in the electronic medical records and billing software. The position pays $19.81-$29.83 and includes a $2,500 sign-on bonus.

Key responsibilities

• Coordinate pre-certification and prior authorization with insurers, including peer-to-peer requests and appeals, and verify that patient services match insurance coverage.
• Review patient and physician schedules and treatment plans, flagging any unplanned exceptions to the provider.
• Generate service estimates, explain insurance benefits and fiscal responsibility, and obtain assistance income information where applicable.
• Identify ageing balances and arrange payment plans or assistance applications with patients.
• Help patients complete paperwork for assistance and grant-funded programs and coordinate with the financial aid counseling team.
• Communicate daily with providers, nursing staff, PSS staff and the UM team, and work with outside entities to complete forms in a timely way.
• Comply with federal and state laws on patient care, rights, safety, billing and collections, and work overtime when notified.

Required profile

• High school diploma or GED; further education or a degree is a plus.
• At least two years of healthcare experience, preferably in a clinical or business office setting.
• Prior healthcare customer service, medical terminology, insurance verification and pre-certification/prior authorization experience.
• Cash handling and collection experience, and ability to calculate patient responsibility, co-pays and coinsurance.
• Good verbal and written communication skills; second language is an asset.
• Ability to work independently, manage competing priorities and work remotely when required.

Required skills

• Proficiency in MS Office Word, Excel, PowerPoint and Outlook.
• Understanding of medical terminology, ICD-9, ICD-10 and CPT codes.
• Ability to use multiple screens and switch between applications.

Work schedule is Monday to Friday, 8:00 AM to 5:00 PM, with no travel required.