IT Generalist – Hybrid Role in San Francisco

About the role

Coder is seeking an experienced IT Generalist to join its growing team in San Francisco. This full‑time, hybrid position supports user needs, SaaS administration, and core IT infrastructure while helping maintain security and compliance. The role is ideal for a proactive problem‑solver who enjoys hands‑on work in a fast‑paced environment.

Key responsibilities

• Provide first‑line IT support via Slack and the internal ticketing system.
• Manage user onboarding and offboarding, including Okta account provisioning and SaaS license administration.
• Administer core tools such as Google Workspace, Slack, Jamf, 1Password, and other business‑critical SaaS applications.
• Oversee macOS hardware inventory, procurement, configuration, and asset tracking.
• Support SOC 2 and GDPR compliance by following access‑control and audit processes.
• Identify gaps in IT operations, recommend tooling, and streamline support workflows.
• Document processes and contribute to internal knowledge bases.

Required profile

• 2–4 years of experience in IT support or systems administration.
• Proficiency with Okta, Google Workspace, Slack, Zoom, and Apple device management (Jamf preferred).
• Ability to work independently, prioritize tasks, and thrive in a hybrid environment.
• Security‑first mindset with understanding of access controls and audit trails.
• Interest or experience supporting compliance frameworks such as SOC 2.

Required skills

• Okta
• Google Workspace
• Slack
• Zoom
• Jamf (Apple device management)
• macOS hardware management
• 1Password
• Lumos
• Drata
• Rippling