Integrated Eligibility Business Analyst - Human Service Transformation

About the role

Deloitte is seeking an Integrated Eligibility Business Analyst (Delivery Engineer II) to support the planning, analysis, testing and implementation of technology and business transformation solutions for its Government and Public Services practice. The role works closely with clients, project teams and technology stakeholders to gather requirements, analyse business needs, improve processes and support project delivery. Positions are available in several US cities.

Key responsibilities

• Analyse and document eligibility policies, business rules and operational processes for public sector health and human services programs such as Medicaid, SNAP, TANF and related benefits.
• Work with eligibility workers, policy staff and program stakeholders to turn legislation, policy guidance and operational requirements into system requirements and business processes.
• Support eligibility determination design, case management workflows, notices, enrollment processes, interfaces and program operations in integrated eligibility environments.
• Help develop and run user acceptance testing (UAT), scenario-based testing and validate eligibility outcomes against policy requirements.
• Analyse defects, operational issues and enhancement requests to identify business impacts and support resolution planning.

Required profile

• Bachelor's degree in Business Administration, Public Administration, Information Systems, Health & Human Services, Social Sciences, Computer Science or a related field.
• 2+ years of professional experience supporting business analysis, system implementation, technology modernization or business process improvement.
• 2+ years gathering, documenting and validating business requirements, user stories, business processes, workflows and functional specifications.
• Experience supporting SDLC activities such as requirements management, design reviews, testing, defect triage and implementation readiness.
• Preferred: experience with Integrated Eligibility and Enrollment (IE&E) systems, eligibility policy interpretation, eligibility determination and UAT materials for eligibility programs.

Required skills

• Microsoft Office Suite, including advanced Excel, PowerPoint, Word and Visio, or comparable business analysis tools.
• Ability to translate business needs into actionable requirements and to communicate effectively with clients and stakeholders.
• Ability to travel 0-20% on average.

The stated wage range is $71,300 to $118,900, depending on factors such as experience and location.