Information Request Specialist

About the role

The Information Request Specialist provides high‑level service to ensure timely resolution of client accounts, acting as a liaison between claims representatives and providers. This remote position supports hospitals in recovering earned revenue.

Key responsibilities

• Update patient accounts with information received from hospitals and follow up with Contact Specialists.
• Access client systems to obtain required information and monitor requests to prevent aging beyond one day.
• Perform special projects or tasks as assigned and assist IT in resolving access issues.

Required profile

• Effective verbal and written communication skills.
• Demonstrated ability to deliver high‑level customer service to both external and internal customers.
• Ability to work independently with minimal supervision and maintain attention to detail.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Ability to navigate multiple software programs and learn hospital database systems.

What we offer

• Extensive multi‑week training with ongoing teammate support.
• Access to a robust knowledge base and performance metrics.
• Provided computer equipment and supportive management.
• Remote work setup with required internet speed and quiet environment.