Incident Response Manager – Product & Engineering

About the role

Anthropic is seeking an Incident Response Manager to serve as the operational backbone for handling product and engineering incidents. You will coordinate cross‑functional teams, ensure clear communication, and maintain accountability when incidents occur.

Key responsibilities

• Build and own the incident response function, defining processes, tooling, and standards.
• Act as on‑call incident commander, managing multiple incidents of varying severity.
• Engage the right stakeholders quickly, providing direction in fast‑moving, ambiguous situations.
• Own end‑to‑end incident communications, including internal coordination and external status updates.
• Lead blameless post‑incident reviews and drive remediation to prevent recurrence.
• Partner with engineering, product, security, legal, and go‑to‑market teams to continuously improve detection, response, and learning.

Required profile

• 5+ years of experience in incident management, handling technical product or infrastructure incidents.
• Proven track record of building or shaping an incident response program in a high‑growth environment.
• Strong sense of ownership, urgency, and the ability to make decisions under pressure.

Required skills

• Experience coordinating cross‑functional technical teams during incidents.
• Ability to design and implement incident response processes and tooling.
• Excellent written and verbal communication for internal and external audiences.