Hubsite Supervisor

About the role

The Hubsite Supervisor is the primary point of contact for candidates and associates across recruiting, onboarding and assignment. The role evaluates business needs, develops recruiting and engagement strategies, resolves service and operational issues, and drives KPIs and SLAs. It may be based at a hubsite or deployed across several client sites.

Key responsibilities

• Manage job postings, run workforce planning and handle candidate communications, offers and training information
• Conduct behavioral interviews, assess candidates against client needs and build a candidate pipeline
• Keep accurate candidate records and use the Curation team to build a diverse pipeline
• Advise clients, document client, candidate and associate interactions and escalate issues
• Run associate engagement programs, check-ins and reviews, coach associates and resolve complaints
• Maintain Client Site Safety Evaluations and meet compliance and safety requirements
• Take part in daily operational meetings focused on open orders, associate engagement and client escalations

Required profile

• High school diploma or equivalent and 3-5 years of equivalent work experience
• 2-5 years in the service provider industry preferred
• Proven track record of customer satisfaction, growing responsibilities and good working relationships
• Ability to travel from the hubsite to client sites as needed

Required skills

• Excellent organizational, multi-tasking, communication and customer service skills
• Process- and KPI-oriented, with problem-solving and prioritization
• MS Office (Word, Excel, PowerPoint) and database skills, and ability to learn new software

What we offer

• Medical, dental, vision, term life and AD&D insurance, disability coverage and a 401k or deferred compensation plan
• Paid leave including up to 152 hours of PTO, 10 paid holidays, a community service day and up to 6 weeks of parental leave