Help Desk Technician – Friday to Monday Shift

About the role

Join a leading global investment firm as a Help Desk Technician working a Friday‑to‑Monday schedule. You will keep critical financial systems running smoothly across multiple time zones, providing rapid technical support to traders, analysts, and executives.

Key responsibilities

• Provide on‑site technical assistance for Zoom, Windows, macOS, iOS, and Office 365 platforms.
• Troubleshoot and resolve high‑impact incidents to minimize downtime.
• Document tickets and solutions in the firm’s IT service management tool.
• Collaborate with other IT teams to ensure seamless operations of financial applications.

Required profile

• Computer Science degree or equivalent technical education.
• Hands‑on experience with the core platforms listed above.
• Ability to stay calm under pressure and work a Friday‑to‑Monday schedule in an office environment.
• Strong analytical mindset and desire to grow within a high‑performance financial setting.

Required skills

• Zoom
• Windows operating system
• macOS
• iOS
• Microsoft Office 365

What we offer

• Competitive hourly rate of $35/hour.
• Exposure to enterprise‑level financial IT infrastructure.
• Opportunity for rapid career growth within a prestigious firm.