Guest Experience Representative

About the role

The Guest Experience Representative provides a safe, welcoming, and enjoyable environment for all visitors at Coors Field. Working on a seasonal basis, you will assist with ticket scanning, seating, directions, and guest inquiries while embodying the Colorado Rockies’ C.A.R.E.S. service standards.

Key responsibilities

• Greet guests, answer questions, and provide accurate directions.
• Validate tickets, monitor entry points, and enforce ballpark policies.
• Assist guests with disabilities or special needs.
• Screen for prohibited items and manage claim checks.
• Maintain crowd control during high‑traffic periods and direct guests to their seats.
• Inspect areas for safety hazards and report concerns.
• Monitor alcohol consumption and follow T.E.A.M. guidelines.
• Support emergency and evacuation procedures as directed.

Required profile

• High school diploma or equivalent preferred.
• No prior experience required.
• Excellent verbal communication and punctuality.
• Availability for at least 50% of home games and events.
• Ability to work well in a team and interact with the public.
• Ability to obtain and maintain TEAM certification.

Required skills

What we offer

• Part‑time, seasonal schedule with varied hours.
• Opportunity to work in a dynamic, fan‑focused environment.
• Training on safety, crowd management, and alcohol service protocols.