Front Desk Receptionist – Urgent Care (Bilingual Chinese)

About the role

We are seeking a motivated Front Desk Receptionist to support our Urgent Care centers across Los Angeles. The ideal candidate is fluent in Mandarin or Cantonese and will be the first point of contact for patients, ensuring a smooth check‑in experience and efficient communication with clinical staff.

Key responsibilities

• Greet patients, answer questions, provide directions and guide them through the check‑in procedure.
• Manage a multi‑line phone system, route calls to appropriate extensions, and take messages for providers.
• Provide accurate information in person, by phone, or email.
• Maintain a clean, organized reception area and ensure office security.
• Submit treatment authorization requests and handle basic clerical tasks such as filing, photocopying, and faxing.
• Support cross‑coverage across multiple urgent‑care locations and work overtime as needed.

Required profile

• Fluency in Mandarin or Cantonese (spoken and written).
• Prior experience in a medical front‑desk or healthcare administrative role is preferred.
• Excellent communication, interpersonal, and organizational skills.
• Ability to multitask in a fast‑paced environment while maintaining attention to detail.
• Willingness to work 12‑hour weekday shifts and 8‑hour weekend shifts on a rotating schedule.

Required skills

• Proficiency with scheduling software.
• Basic computer applications.

What we offer

• Competitive hourly wage ranging from $21 to $24.
• Full‑time, permanent position with regular weekend coverage.
• Opportunity to work in a growing urgent‑care network serving diverse communities.
• Supportive team environment aligned with our values of patient‑first care and innovation.