Financial Aid Advisor II – Student Services

About the role

The Financial Aid Advisor II provides student‑focused guidance on financial aid programs, funding options, and the application process. Reporting to the Assistant Director of Financial Aid, the role ensures compliance with federal, state, and university policies while delivering high‑quality customer service in the Enrollment Service Center.

Key responsibilities

• Counsel students on financial aid options, answer inquiries, and assist enrollment advisors.
• Review and process financial aid files, awards, and SAP appeals to ensure accuracy and compliance.
• Interpret and communicate federal, state, and institutional financial aid regulations.
• Support associate directors with award revisions, internal audits, and over‑award resolution.
• Participate in committees related to audit, policy, technology, and professional development.
• Present financial aid information at on‑ and off‑campus events and resource tables.

Required profile

• Bachelor’s degree or higher in a related field.
• At least one year of relevant experience, preferably in higher‑education financial aid.
• Knowledge of federal student financial aid regulations and university policies.
• Strong oral and written communication, public presentation, and customer‑service skills.

Required skills

• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Experience using the Banner financial aid system.