Field Service Technician – Smart Home Solutions

About the role

Join Vivint Smart Home as a Field Service Technician in Richmond, VA, where you will combine technical expertise with sales acumen to deliver cutting‑edge smart home solutions to customers.

Key responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems at residential locations.
• Assess each home on‑site and recommend upgrades or additional services that enhance safety and convenience.
• Educate homeowners on system operation, ensuring they feel confident using their new technology.
• Maintain accurate documentation of installations, service calls, and sales activities.

Required profile

• Strong customer‑first attitude with the ability to build rapport and act with integrity.
• Comfortable working independently in a field environment and managing a daily schedule.
• Sales mindset – experience in retail, B2C sales, insurance, or service‑based sales is a plus.

Required skills

• Installation and troubleshooting of security cameras.
• Installation and configuration of smart locks.
• Setup and maintenance of home automation systems.

What we offer

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Company‑provided vehicle, gas card, and paid drive‑time.
• 4‑day work weeks (4/10 schedule) with Saturdays included.
• Full tools package, cell phone, tablet, and required licensing.
• 10 paid holidays, 2 weeks PTO, 401(k) with 6% match, employee stock purchase program, and employee pricing on smart home equipment.
• Annual company‑paid incentive trip for you and a guest.