Field Service Professional

About the role

Join Vivint Smart Home as a Field Service Professional, the front‑line expert who installs cutting‑edge smart home technology and helps customers upgrade to safer, more connected homes.

Key responsibilities

• Install, service, and troubleshoot security cameras, smart locks, and home automation systems at customer residences.
• Assess each home on‑site, recommend and sell equipment upgrades or service enhancements.
• Educate homeowners on system operation to ensure they feel protected and confident.
• Maintain safety assessments and follow company safety protocols during every visit.

Required profile

• Customer‑first attitude with strong integrity and rapport‑building skills.
• Sales mindset; experience in retail, B2C sales, insurance or service sales is a plus.
• Valid driver’s license with a satisfactory driving record and ability to pass background checks.
• Physical ability to lift up to 50 lb, climb ladders, work in attics and varied weather conditions.

Required skills

• Installation and troubleshooting of security cameras.
• Installation and troubleshooting of smart locks.
• Installation and troubleshooting of home automation systems.

What we offer

• Competitive hourly base pay plus uncapped commission and performance incentives.
• Paid training (virtual and on‑the‑job) and ongoing coaching.
• Take‑home company vehicle and gas card; paid drive time.
• Four‑day work weeks (4/10 schedule) and paid holidays, PTO, 401(k) match, stock purchase program.