Field Service Consultant - Automotive

About the role

MSX International, a partner to vehicle manufacturers, retailers and mobility organizations for more than 30 years, is expanding one of its client's programs and is building a team of automotive repair experts. The Field Service Consultant travels locally to designated dealerships and helps their technicians solve tough vehicle cases, working with a hybrid schedule of about three days in the field and two days from home per week.

Key responsibilities

• Assess and solve technical escalations and provide online and in-dealership technical assistance
• Act as a subject matter expert and lead discussions on challenging cases
• Manage recall requirements and ensure Required Service Updates (RSU) are completed, following up to reduce buybacks
• Act as the quality feedback liaison between the team and dealerships
• Consult dealerships on repair order documentation, repair service agreements and facility inspections
• Improve the customer experience and increase "fixed first visit" cases
• Analyze repair shop processes, suggest improvements and offer proactive business planning focused on customer experience

Required profile

• High school diploma or GED
• 2 to 4 years of automotive experience; dealership experience is required
• ASE certification preferred, but previously certified candidates will be considered
• Preferred: field-related management experience such as Assistant Manager or Shop Foreman
• Ability to travel locally to dealerships within a designated area

Required skills

• Analyze and document vehicle case updates using Microsoft Excel
• Communicate technical information to all levels
• Create custom reports from provided templates
• Use MS Word, Excel and PowerPoint
• Work independently in a fast-paced environment

What we offer

• Full-time position with benefits starting the first of the month after 30 days of employment
• Health, Rx, dental and vision insurance, 401k savings plan, health savings account, disability insurance and employee discounts
• Hybrid work: 3 days field work and 2 days from home per week on average, with little to no weekend work
• Monthly paid car allowance, paid US holidays and paid vacation
• Estimated annual salary range of $80k to $103k depending on experience