Field Marketing Manager - Semiconductor Service

About the role

KLA is looking for a Field Marketing Manager (FMM) in Milpitas, California. The FMM is the primary commercial and customer advocate for the region, driving strategic customer engagement, service growth and cross-functional execution across multiple product divisions. The role bridges customer account teams, field operations, product marketing, division management and global service organizations so that customer needs become business opportunities and operational improvements.

Key responsibilities

• Manage strategic customer relationships with leading semiconductor manufacturers, including executive-level engagements and contract negotiations.
• Lead complex, cross-functional initiatives spanning multiple product divisions, regions and service organizations.
• Develop and execute service growth strategies, including contract expansion, service adoption programs, analytics solutions, enhancements and recurring revenue initiatives.
• Translate Voice of Customer (VOC) feedback into business plans, product improvements and service offerings.
• Manage customer escalations and lead executive communications, business reviews and strategic account planning.
• Advise on service contract structures, pricing strategies, cost-of-service models and profitability.

Required profile

• 10+ years of experience in the semiconductor capital equipment industry, including customer-facing leadership roles in service, operations, business development, product marketing or account management.
• Strong understanding of semiconductor fab operations, equipment lifecycle management, service delivery models and availability-driven business strategies.
• Education: doctorate with 3 years of related experience, master's degree with 6 years, or bachelor's degree with 8 years of related experience.

What we offer

• Base pay range of $138,500 to $203,167 annually, depending on role, level and location.
• Performance incentive programs and benefits such as medical, dental, vision, life insurance, 401(k) with company matching, ESPP, tuition reimbursement, EAP, paid time off and family care leave.