Federal Work Study Student: Admissions Operations

About the role

The Admissions Operations team is looking for a reliable, customer‑focused associate to handle inbound calls in the Enrollment Management Call Center. You will assist students, parents, and other callers with general inquiries about admissions, financial aid, transcripts, campus tours, and more.

Key responsibilities

• Answer phone calls from students, parents, and other callers, providing accurate information and courteous service.
• Transfer calls to the appropriate department when needed and perform other assigned tasks.

Required profile

• Possess an approved Federal or Institutional Work‑Study permit for Fall 2026 – Spring 2027.
• Be a currently enrolled undergraduate student with a minimum cumulative GPA of 2.0.
• Available to work flexible part‑time hours within office hours (Monday‑Friday, 8:00 AM – 5:00 PM).
• Hold valid U.S. work authorization.
• Adhere to business‑casual attire during working hours.

Required skills

• Strong customer‑service orientation, phone etiquette, and active listening.
• Excellent verbal and written communication with attention to detail.
• Proficiency with general computer applications, including typing and note‑taking.