Facilities Team Lead (HVAC)

About the role

Murkez Technologies is looking for an experienced Facilities Team Lead to oversee the Facilities and Maintenance support functions for its QSR network across the United States. The role leads and coordinates the Inventory, Dispatch, Facilities and Vendor Coordinators, ensures the Facilities and Maintenance SOP is followed, and keeps reporting and communication smooth between the delivery team and U.S. Operations and Facilities leadership. Candidates should have hands-on experience with HVAC systems.

Key responsibilities

• Lead and supervise the four coordinators, assign and review their daily work, track performance against SOP objectives and act as the first point of escalation.
• Oversee the work order lifecycle (new to closed), review prioritization of emergency, high, routine and preventive requests, and monitor open and overdue orders.
• Oversee parts ordering, replenishment and inventory control, including reorder levels, stock-outs and slow-moving stock, and track cost-saving initiatives.
• Oversee vendor selection, onboarding, documentation (W-9, COI, licenses) and performance monitoring, and keep the vendor tracker up to date.
• Ensure accurate timesheets, consolidate daily and weekly reports, and escalate safety, food-safety, major equipment failure or business-interruption issues immediately.
• Keep purchases, repairs and vendor quotes within the approved thresholds ($500 for facility staff, $1,500 for RDOs, $3,000 for the Director of Facilities, above $3,000 with Director alignment).
• Identify process improvements, support rollout of new tools and standardize documentation and hand-offs.

Required profile

• Bachelor's degree in Business Administration, Operations Management, Engineering or a related field.
• 4+ years in facilities, maintenance operations or a related field, including at least 1-2 years in a team lead or supervisory role.
• Expert knowledge and hands-on experience with HVAC systems.
• Strong written and spoken English and experience communicating with U.S.-based stakeholders.
• Experience with inventory management, vendor coordination or dispatch/work-order systems is preferred.

Required skills

• Microsoft Excel and Google Sheets
• Work-order/CMMS or vendor management systems (a plus)
• Leadership, organization and multi-tasking skills