Entry-Level Contact Center Representative

About the role

We are seeking enthusiastic entry‑level Contact Center Representatives to handle inbound and outbound calls for a diverse client base. You will resolve customer inquiries, address issues, and identify opportunities to promote additional products and services.

Key responsibilities

• Answer inbound and outbound calls professionally and courteously.
• Resolve customer concerns efficiently, aiming for first‑call resolution.
• Research internal systems, locate missing information, and collaborate with other departments.
• Document customer interactions accurately and process claims.
• Follow scripts, policies, and procedures while using training resources.
• Escalate complex issues to appropriate personnel when necessary.
• Attend training sessions and team meetings to stay current on updates and best practices.

Required profile

• High school diploma or equivalent.
• Strong written, verbal, and organizational communication skills.
• Ability to type at least 20 words per minute.
• Dependable, punctual, with excellent time‑management skills.
• Customer‑focused with empathy, patience, and professionalism.
• Comfortable working in a fast‑paced, dynamic environment.

Required skills

• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.