Enterprise Field Engineer – Post-sales

About the role

The Enterprise Field Engineer – Post‑sales serves as a technical advisor and champion for CodeRabbit’s enterprise customers throughout their post‑sales journey. You will lead onboarding, implementation and ongoing success initiatives, partnering with Customer Success, Product, Engineering and Support teams to ensure customers realize the full value of the platform.

Key responsibilities

• Lead technical onboarding and implementation for new customers, ensuring a smooth and successful deployment of the CodeRabbit platform.
• Translate customer requirements into implementation plans, configurations, and best practices tailored to their environment.
• Configure and optimize integrations with customer development workflows, CI/CD pipelines, and cloud environments.
• Deliver customer trainings, workshops, and enablement sessions to drive adoption and long‑term success.
• Conduct regular configuration and architecture reviews to ensure customers are leveraging CodeRabbit effectively.
• Act as a technical escalation point for complex issues, partnering with Support, Product, and Engineering teams to drive timely resolution.
• Proactively identify opportunities to improve customer outcomes, performance, and usage of the platform.
• Provide structured feedback to Product and Engineering based on customer usage, challenges, and feature requests.

Required profile

• 5+ years of experience in a customer‑facing technical role, with at least 2 years in a fast‑paced, startup‑like environment.
• Experience leading enterprise customer onboarding, implementation, or post‑sales technical engagements.
• Strong organizational skills and ability to manage multiple customer engagements simultaneously.
• Excellent communication and interpersonal skills, with a strong sense of ownership and self‑motivation.
• Willingness to mentor peers through trainings and shadowing.

Required skills

• Proficiency with cloud platforms such as AWS, GCP or Azure.
• Experience with container orchestration platforms (e.g., Kubernetes) and infrastructure‑as‑code tools (e.g., Terraform).
• Familiarity with CI/CD tools, including GitHub Actions.
• Comfortable using command‑line tools and debugging technical issues.
• Knowledge of software development tools and platforms.