Energy Advisor – Customer Care Agent

About the role

Join a leading utility energy‑efficiency program as a Customer Care Agent. You will support both commercial and residential participants, processing incentive applications and delivering high‑quality service through phone and chat.

Key responsibilities

• Process energy incentive applications and verify eligibility.
• Provide inbound and outbound support to applicants via phone and online chat.
• Perform back‑office processing for utility clients and their customers.
• Meet daily, weekly and monthly performance metrics and quality standards.
• Maintain confidentiality of client and customer information.
• Execute data‑intensive tasks accurately while meeting deadlines.
• Adapt quickly to process changes and contribute to team problem‑solving.

Required profile

• High school diploma or GED.
• Ability to type 45–50 words per minute with strong attention to detail.
• Positive attitude, high energy and enthusiasm for helping program participants.

Required skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Excel and database navigation skills.
• Strong data‑entry and analytical abilities.