Dispatcher Supervisor - Antarctic Fire Department

About the role

Amentum is recruiting a Dispatcher Supervisor for the Antarctic Fire Department, which operates under the direct supervision of the fire chief. The supervisor oversees the day-to-day operation of the dispatch center, including all communications and computer systems, and supervises and trains subordinate dispatchers. The role works a varied schedule to ensure 24/7 coverage, including weekends, nights and holidays.

Key responsibilities

• Supervise and operate the dispatch center, including base station, portable and mobile radios, computers, printers, copiers, fax machines, pagers, 9-1-1 and administrative phone lines, VHF radios and the fire alarm receiving system.
• Provide direct supervision, training and quality assurance coaching to subordinate dispatchers, and maintain the 24-hour shift schedule.
• Answer 9-1-1 and other calls, route off-continent calls, monitor the fire alarm system and create service requests for emergency work orders.
• Maintain logs, coordinate international communications, and liaise with the National Science Foundation, military and other agencies.
• Coordinate radio communications during SAR or mass casualty events, track outdoor recreational travel, and provide communication support to field personnel.
• Handle confidential matters and sensitive information according to management policy.
• Work weekends, nights and holidays, and perform other duties assigned by the on-duty Captain.

Required profile

• High school diploma or GED.
• At least five years of diversified experience in dispatch radio operations and communications technology (fire, EMS and/or law enforcement), with at least two years in a supervisory role or two years as a dispatcher with the Antarctic Fire Department.
• Incident Command System (ICS) 100 and 200 certifications required for offer consideration.
• Emergency dispatcher certification from APCO, NENA or a state agency, and/or DoD Telecommunicator I/II certification.
• Willingness and ability to deploy to Antarctica for extended periods, with successful medical, dental, drug screening and background checks, and a valid US driver's license; US citizenship is required for facility credentials.
• Ability to lift and work outdoors in extreme cold, and willingness to participate in station community programs.

Required skills

• Computer skills: Word, Excel, PowerPoint and e-mail applications.
• Good judgment, independent prioritization of requests by urgency, and the ability to work unsupervised at high call volumes.