Director of Rooms - Wyndham Grand Pittsburgh

About the role

Wyndham Grand Pittsburgh Downtown is seeking an experienced Director of Rooms to oversee Rooms Division operations, strengthen service delivery and drive operational and financial performance. The role develops department managers, maintains high property standards and ensures a coordinated guest experience from arrival through departure. The position is based in Pittsburgh, PA.

Key responsibilities

• Lead Front Office, Housekeeping, Bell Services and other assigned Rooms Division functions.
• Set service expectations and hold department leaders accountable for guest satisfaction, cleanliness, productivity and financial results.
• Maintain a visible presence throughout the hotel, supporting associates and addressing operational needs.
• Monitor guest feedback, identify recurring concerns and lead corrective actions.
• Partner with Revenue Management, Reservations and Sales on room inventory, group arrivals, VIP stays and special requirements.
• Oversee room readiness and out-of-order inventory with Housekeeping and Engineering.
• Develop and manage departmental budgets, labor forecasts, staffing plans and operating expenses.
• Analyze occupancy forecasts and business demand to align staffing and resources.
• Monitor payroll, overtime, supplies and productivity while maintaining quality standards.
• Recruit, coach and develop department leaders, support succession planning and performance management.
• Ensure compliance with brand standards, hotel policies, safety procedures, guest privacy and cash-handling controls.
• Partner with Human Resources on associate relations, training and consistent application of workplace policies.
• Lead department meetings, support emergency response and act as a senior operational leader as assigned.

Required profile

• Progressive Rooms Division leadership experience in a full-service hotel required.
• Previous experience as a Director of Rooms or comparable senior leader overseeing multiple rooms departments strongly preferred.
• Experience in a large, complex hotel and a union environment preferred.
• Flexibility to work evenings, weekends and holidays.

Required skills

• Demonstrated knowledge of Front Office and Housekeeping operations.
• Experience managing budgets, labor costs, forecasts and departmental performance.
• Familiarity with hotel property management systems and operational reporting.
• Strong judgment, communication, organization and problem-solving skills.