Director of Client Success

About the role

MARKETview Education Partners is looking for a Director of Client Success to lead relationships with college and university partners, ensuring high‑value delivery and engagement.

Key responsibilities

• Serve as the primary advocate for each client, building trust and aligning services with their goals.
• Maintain regular contact as the day‑to‑day relationship manager and provide campus leadership with actionable data.
• Collaborate cross‑functionally with Data & Analytics, Marketing, and Business Development to maximize client value.
• Drive client usage of the MARKETview platform and participation in events and meetings.
• Contribute to the client service roadmap and guide product enhancements.

Required profile

• Bachelor’s degree and 5‑10 years of experience in client relationship, account management, or customer success.
• Strong analytical ability to interpret client data and translate insights.
• Highly organized with excellent attention to detail and time‑management skills.
• Positive, motivated attitude with a passion for helping clients succeed.

Required skills

• Experience using market‑leading CRM systems.
• Familiarity with web‑conferencing platforms.