Desktop Support Technician – Tier 1 (Onsite, Los Angeles)

About the role

We are seeking a Tier 1 Desktop Support Technician to provide on‑site IT support for a leading global Mergers & Acquisitions advisory firm in Century City, Los Angeles. The role works directly with bankers and senior leadership, handling Windows, Microsoft 365 and related technologies.

Key responsibilities

• Image, deploy and maintain Windows 10/11 workstations.
• Manage Microsoft 365, Exchange Online and Active Directory accounts.
• Support mobile devices, printers, and conference‑room AV equipment.
• Provide remote assistance via Azure Virtual Desktop, Netskope VPN and BeyondTrust sessions.
• Monitor and clear ticket queues while meeting SLA targets.

Required profile

• Minimum 2 years of hands‑on desktop or service‑desk experience supporting Windows environments.
• Relevant certifications (e.g., CompTIA A+, Network+) or a bachelor’s degree are a plus but not mandatory.

Required skills

• Microsoft 365
• Active Directory
• Azure Virtual Desktop
• Netskope VPN
• BeyondTrust remote support
• Teams Phones
• Bloomberg Terminal
• Windows 10/11
• Exchange Online

What we offer

• $27 per hour (W2) on an open‑ended contract.
• Full benefits and paid time off while on payroll.
• Potential conversion to a permanent position with the client.
• On‑site work five days a week in a modern Century City office.