Customer Support Representative – PST Hours

About the role

The Customer Support Representative will serve as a trusted partner for Great Minds’ educators and school districts, providing high‑quality assistance during Pacific Standard Time (PST) business hours. Working remotely, you will handle pre‑and post‑sales inquiries, resolve complex issues, and ensure a smooth experience for users of our curriculum and learning platforms.

Key responsibilities

• Deliver timely and accurate support to customers via email, chat, or ticketing system.
• Investigate and resolve technical and usage problems related to Eureka Math, Wit & Wisdom, PhD Science and other Great Minds products.
• Collaborate with product, sales, and implementation teams to troubleshoot and prioritize issues.
• Document solutions and contribute to knowledge‑base articles for future reference.
• Identify recurring challenges and suggest process improvements to enhance the support workflow.

Required profile

• Service‑oriented professional with strong problem‑solving abilities.
• Excellent communication skills and ability to explain complex concepts clearly.
• Comfortable working independently in a remote environment and managing multiple tickets.
• Experience in customer‑facing roles, preferably in education technology or SaaS.

Required skills