Customer Success Manager

About the role

We are looking for a Customer Success Manager to lead the adoption and expansion of Revin’s AI‑driven platform across large, multi‑location home‑services enterprises in New York. The role is high‑touch, combining structured implementation, disciplined rollout, and ongoing relationship management to deliver measurable value.

Key responsibilities

• Own the end‑to‑end relationship with enterprise customers, guiding them through onboarding, implementation, and expansion across locations, brands, and teams.
• Develop and execute structured rollout plans, coordinating contract milestones, operational priorities, and cross‑functional dependencies.
• Maintain a call‑heavy cadence with customers to drive product understanding, share best practices, and keep deployments on schedule.
• Document customer workflows, business requirements, and edge cases, translating them into clear specifications for product and forward‑deployed teams.
• Collaborate with internal stakeholders to ensure successful delivery and identify opportunities for account growth.

Required profile

• Methodical and highly personable with strong interpersonal instincts.
• Ability to manage complex, multi‑location accounts and drive disciplined execution.
• Comfortable working closely with operators who run real‑world businesses.
• Proactive, detail‑oriented, and able to run tight processes from kickoff through expansion.

Required skills

What we offer

• Base salary $110,000‑$130,000 plus variable compensation up to $40,000 (OTE $150,000‑$170,000).
• Full‑time, on‑site position in New York City.
• Opportunity to work with cutting‑edge AI technology in the home‑services sector.